Refund policy
We offer a 30-day money-back guarantee and free returns for all countries, but only for defective items delivered within 30 days of arrival. To initiate a return, proof of the defect must be sent to our official email at info@airwayclear.co.
Free Cancellations:
You can cancel your order for any reason within 1 hour of placing it. After this window, the order is processed and handed over to our logistics partner for shipping, making cancellations unavailable.
Return Policy:
To be eligible for a return, the item must be in the same condition you received it—unused, with tags, and in its original packaging. Proof of purchase or a receipt is required. If your return is accepted, we’ll send you a return shipping label and instructions.
Items sent back without prior return approval will not be accepted. To request a return, please contact us at info@airwayclear.co.
Damages and Issues:
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@airwayclear.co with proof, and we’ll make it right.
Exceptions:
Certain items are non-returnable, including:
• Perishable goods (e.g., food, flowers)
• Custom products (e.g., personalized items)
• Hazardous materials or flammable liquids/gases
• Sale items or gift cards
If you have questions about your specific item, please contact us for clarification.
Exchanges:
To ensure you get what you need, return the item you have. Once accepted, you can place a new order for the desired product.
European Union 14-Day Cooling-Off Period:
If your item is shipped to the EU, you have the right to cancel or return your order within 14 days for if the item is defective or faulty provided the item is in its original condition and packaging. Proof of purchase is required.
Refunds:
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, the refund will be processed to your original payment method within 21 business days. Please allow time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund approval, please contact us at info@airwayclear.co.